Privacy policy

At Kitc Appliances (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use kitcappliances.com, place an order, contact us, or otherwise interact with our services.

Kitc Appliances sells and ships kitchen appliances to customers within the United Kingdom only.

1. Who We Are

Kitc Appliances

111 Bradley Road
Luton
LU4 8SW
United Kingdom

Email: jessicamaulden@outlook.com
Phone: 7453480033

Website: kitcappliances.com

For the purposes of applicable UK data protection laws, Kitc Appliances is responsible for the processing of your personal information described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide directly to us when you use our website or purchase products.

This may include:

Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Products purchased
Payment and transaction information
Account information, if you create an account
Return and refund information
Information provided when contacting customer service
Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain information may also be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages viewed
Website activity
Referring website
Date and time of visits
Information about how you interact with our website
Approximate location information

Some of this information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Process payments
Deliver your purchases
Send order confirmations and delivery updates
Provide customer support
Handle returns, refunds, replacements, and complaints
Manage customer accounts
Respond to enquiries
Improve our website and services
Understand how customers use our website
Prevent fraud and unauthorised transactions
Protect the security of our website and systems
Comply with legal and regulatory requirements
Send marketing communications where legally permitted and, where required, with your consent

4. Legal Basis for Processing

Where UK data protection law applies, we process your personal information using an appropriate lawful basis.

Depending on the circumstances, this may include:

Contract

We process information that is necessary to process your order and provide the products and services you have requested.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax, regulatory, or other legal obligations.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, such as operating our website, improving our services, preventing fraud, and protecting our business, provided that these interests do not override your rights.

Consent

Where required, we may ask for your consent before processing certain personal information, such as for certain marketing or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not normally store complete payment card details ourselves.

Your payment information may be collected and processed securely by the payment provider used during checkout.

The payment provider's own terms and privacy policy may also apply to payment transactions.

6. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store, process orders, manage products, and provide various website and ecommerce services.

Shopify and its service providers may process personal information in accordance with their applicable privacy practices.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning
Remember preferences
Maintain shopping-cart functionality
Improve website performance
Understand website usage
Provide analytics
Support marketing and advertising activities where applicable
Help protect the security of our website

Some cookies are necessary for the operation of the website.

Where required by law, we will request your consent before using non-essential cookies.

You can also control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Information We Share

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

Shopify
Payment processors
Courier and delivery companies
Website and IT service providers
Customer support providers
Fraud prevention and security providers
Analytics providers
Marketing providers, where applicable
Professional advisers, such as accountants or legal advisers
Government authorities, regulators, or law enforcement where legally required

We only share personal information where there is an appropriate legal basis and where reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

9. International Data Transfers

Some of the companies and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate measures to ensure that the transfer complies with applicable UK data protection law.

This may include using an adequacy decision, appropriate contractual safeguards, or another legally recognised transfer mechanism.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

The purpose for which it was collected
Whether you have an active customer relationship with us
Legal, accounting, and tax requirements
Fraud prevention and security requirements
The need to resolve disputes
Our legitimate business requirements

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Object to direct marketing
Make a complaint to the Information Commissioner's Office (ICO)

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.

12. Direct Marketing

If you have subscribed to receive marketing communications from us, we may send you information about products, promotions, offers, or other updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

You can also contact us directly to request that we stop sending marketing communications.

We may continue to send essential communications relating to your orders, transactions, accounts, or other services.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Unauthorised disclosure
Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our business
Our website
Our services
Technology
Legal or regulatory requirements

When we update this policy, we will change the “Last updated” date at the top of the page.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we process your personal information, please contact us: