Shipping policy

Thank you for shopping with Kitc Appliances. This Shipping Policy explains how we process and deliver orders placed through kitcappliances.com.

We currently offer FREE SHIPPING throughout the United Kingdom.

1. Shipping Area

Kitc Appliances currently delivers to addresses within the United Kingdom only.

We do not currently offer international shipping.

Please ensure that the delivery address you provide at checkout is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

2. Free Shipping

Free standard shipping is available on all orders delivered within the United Kingdom.

There are no standard shipping charges added to your order at checkout.

If we introduce any special delivery service or optional upgraded delivery service in the future, any additional charge will be clearly displayed before you complete your purchase.

3. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Order processing time is included in our estimated total delivery time.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

4. Delivery Time

Our estimated total delivery time is:

5–7 business days

This 5–7 business day estimate includes the 1–2 business days required to process your order.

Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Occasionally, delivery may take longer because of circumstances outside our reasonable control, such as courier delays, severe weather, public holidays, transportation disruptions, or other unforeseen circumstances.

5. Delivery Address

We ship to valid UK delivery addresses provided during checkout.

Please carefully check your:

Full name
House or building number
Street name
Town/city
County, where applicable
Postcode
Contact telephone number

If you provide an incorrect or incomplete address and the parcel cannot be delivered, additional delivery or redelivery costs may apply where permitted by law.

6. Tracking

Where tracking is available, we may provide tracking information by email or through the relevant delivery service.

Tracking information may take some time to become active after the order has been dispatched.

7. Delayed Deliveries

While we aim to deliver orders within the estimated 5–7 business day period, delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us at:

Email: jessicamaulden@outlook.com
Phone: 7453480033

Please provide your order number so that we can investigate the delivery status.

If a delivery is significantly delayed or cannot be completed, we will work with you to provide an appropriate solution in accordance with applicable UK consumer law.

8. Lost or Missing Packages

If tracking indicates that your order has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to check with household members, neighbours, or the delivery location specified in your order before we investigate the matter with the delivery provider.

We will take reasonable steps to investigate missing deliveries and provide an appropriate resolution where required.

9. Damaged Deliveries

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

We recommend taking photographs of:

The outer packaging
Any visible damage
The product
The product packaging and labels

Please contact us at jessicamaulden@outlook.com with your order number and photographs where available.

If the product was damaged before or during delivery, we will provide an appropriate remedy in accordance with applicable UK consumer law.

10. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us as soon as possible.

Please provide your order number and photographs of the item received if requested.

We will investigate the issue and provide an appropriate remedy. Where we have sent the wrong product, you will not be responsible for the appropriate return shipping costs.

11. Changes to Your Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If the order has already been dispatched, you may need to contact the delivery provider directly where this option is available.

12. Delivery Restrictions

Some large or specialist kitchen appliances may have additional delivery requirements or restrictions.

Where special delivery arrangements are required, we will provide relevant information on the product page or during checkout where applicable.

13. Delivery and Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you have under applicable UK consumer law.

If there is a significant failure to deliver your order within the agreed or legally applicable timeframe, you may have rights to cancel your order and receive a refund.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

Kitc Appliances