Refund policy

At Kitc Appliances, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made through kitcappliances.com.

Kitc Appliances sells and ships kitchen appliances to customers within the United Kingdom only.

1. Your Consumer Rights

Nothing in this policy affects your legal rights under UK consumer law.

When you purchase goods online, you may have a legal right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.

You also have legal rights if a product is faulty, defective, damaged, not as described, or different from the product you ordered.

Our policies are intended to operate alongside these statutory rights.

2. Our 30-Day Return Policy

Kitc Appliances accepts eligible returns within 30 days of delivery.

For products returned under our store policy, the product should be returned in reasonable condition and, where applicable, include:

All accessories and attachments
Manuals and documentation
Original packaging, where reasonably possible
Any other items supplied with the product

Please take reasonable care of the product while it is in your possession.

3. Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the damage
Photographs of the product
Photographs of the packaging, where possible

We may request additional information to assess the issue.

If the product was damaged before or during delivery, we will provide an appropriate remedy in accordance with applicable UK consumer law.

You will not be responsible for appropriate return shipping costs where the product is confirmed to have been damaged before or during delivery.

4. Faulty or Defective Products

If you receive a faulty or defective product, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may provide a:

Repair
Replacement
Refund
Other appropriate remedy

You will not normally be responsible for appropriate return shipping costs for products that are confirmed to be faulty or defective.

5. Incorrect Products

If you receive a product that is different from the one you ordered, please contact us as soon as possible.

Please provide your order number and photographs of the product received if requested.

If we sent you the wrong product, we will provide an appropriate remedy and will cover the appropriate return shipping costs.

6. Change-of-Mind Returns

Where you exercise a statutory cancellation right or where a return is otherwise accepted under our store policy, the product should be returned in reasonable condition.

For a voluntary change-of-mind return, you may be responsible for the cost of returning the product, subject to your statutory rights.

Any refund will be handled in accordance with applicable UK consumer law.

Please note that certain products may be subject to legal exceptions to cancellation rights.

7. How to Request a Return

To request a return, refund, replacement, or report a problem with your order, please contact us:

Email: jessicamaulden@outlook.com
Phone: 7453480033

Please include:

Your full name
Order number
Date of purchase
Reason for the return
Description of the problem
Photographs or other evidence, where relevant

Please contact us before sending a product back so that we can provide the appropriate return instructions.

8. Return Shipping

Standard delivery from Kitc Appliances is FREE throughout the United Kingdom.

For a change-of-mind return, the customer may be responsible for the cost of returning the product, subject to applicable statutory rights.

If the product is:

Damaged
Faulty or defective
Incorrectly supplied

we will be responsible for the appropriate return shipping costs in accordance with applicable UK consumer law.

We recommend using a tracked delivery service when returning an item.

9. Refunds

Once a returned product has been received and assessed, we will process any refund that is due.

Refunds will normally be issued to the original payment method used to place the order.

For eligible refunds, we aim to process the refund within 14 days of the applicable refund requirement being met.

Your bank or payment provider may require additional time to make the refunded amount available in your account.

10. Refunds for Faulty, Damaged, or Incorrect Products

If your product is confirmed to be faulty, defective, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with your legal rights.

Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

Where a refund is appropriate, it will normally be made to your original payment method.

11. Product Condition and Deductions

Where permitted by law, a refund for a change-of-mind return may be reduced to reflect any reduction in the value of the product caused by handling beyond what is reasonably necessary to establish its nature, characteristics, and functioning.

This does not affect your statutory rights concerning faulty, defective, damaged, or incorrectly supplied products.

12. Non-Returnable Products

Certain products may be excluded from cancellation rights where an applicable legal exception applies.

If a particular product has special return or cancellation conditions, these will be communicated before or at the time of purchase where required by law.

We will not exclude any statutory rights that cannot legally be excluded.

13. Return Address

Please do not send a return to our business address unless we specifically instruct you to do so.

We will provide the appropriate return address and instructions when your return request is processed.

Business Address:
Kitc Appliances
111 Bradley Road
Luton
LU4 8SW
United Kingdom

14. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Kitc Appliances