Terms of service

Welcome to Kitc Appliances. These Terms of Service (“Terms”) govern your use of kitcappliances.com and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms. Please read them carefully before using our website or placing an order.

1. About Kitc Appliances

Our website is operated by:

Kitc Appliances

Business Address:
111 Bradley Road
Luton
LU4 8SW
United Kingdom

Email: jessicamaulden@outlook.com
Phone: 7453480033
Website: kitcappliances.com

Throughout these Terms, “Kitc Appliances”, “we”, “us”, and “our” refer to Kitc Appliances.

2. Our Products

We sell kitchen appliances and related products, including:

Small electrical appliances
Coffee machines
Blenders
Air fryers
Toasters
Kitchen bins
Ovens
Other kitchen appliances and related products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability information displayed on our website are accurate.

Product colours and appearance may vary depending on your device or screen settings.

Product availability may change from time to time.

3. United Kingdom Sales and Delivery

Kitc Appliances currently sells and delivers products within the United Kingdom only.

We do not currently offer international shipping.

By placing an order, you confirm that the delivery information you provide is accurate and complete.

4. Product Prices

Product prices are displayed on our website at the time of purchase.

Free standard shipping is provided throughout the United Kingdom.

No standard shipping fee will be added to your order at checkout.

We reserve the right to change product prices at any time. However, changes to prices will not affect an order that we have already accepted, except where there has been an obvious pricing error.

5. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

After placing your order, you may receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that we have accepted it.

We may refuse or cancel an order where, for example:

The product is unavailable
There is an obvious pricing or product information error
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order
We are required to do so by law

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

Payment information may be processed by third-party payment providers. We do not normally store complete payment card details ourselves.

7. Order Processing and Delivery

Orders are normally processed within 1–2 business days after successful payment.

Our estimated total delivery time is:

5–7 business days

The 5–7 business day delivery estimate includes the 1–2 business days required for order processing.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including courier delays, severe weather, public holidays, transportation disruptions, or other unforeseen circumstances.

8. Delivery Address

You are responsible for providing an accurate and complete delivery address.

Please check your:

Full name
House or building number
Street address
Town/city
County, where applicable
Postcode
Contact telephone number

If you provide an incorrect or incomplete address, delivery may be delayed or unsuccessful.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

You may have statutory rights under UK consumer law, including rights relating to online purchases, faulty or defective products, damaged products, products that are not as described, and products that were incorrectly supplied.

Nothing in these Terms is intended to restrict or exclude any legal rights that cannot legally be restricted or excluded.

10. Product Use and Safety

You should carefully read and follow all manufacturer instructions, warnings, and safety information supplied with your product.

Kitchen appliances should only be used for their intended purpose and in accordance with the manufacturer's instructions.

You should not modify, misuse, or attempt to repair an appliance in a way that could create a safety risk or invalidate applicable warranties.

Where professional installation is recommended or required, you should use an appropriately qualified professional.

11. Website Information

We make reasonable efforts to keep our website information accurate and up to date.

However, we do not guarantee that all information on our website will always be complete, accurate, current, or free from errors.

If we discover a material error relating to a product, price, availability, or other important information, we may contact you and, where appropriate, provide you with the option to cancel the affected order.

12. Website Use

You agree to use our website lawfully and responsibly.

You must not:

Use our website for unlawful purposes
Attempt to gain unauthorised access to our website or systems
Introduce viruses, malware, or other harmful code
Interfere with the security or operation of our website
Attempt to access another customer's account or personal information
Submit fraudulent, false, or misleading information
Use automated systems in a way that causes unreasonable disruption to our website

We may restrict or suspend access where reasonably necessary to protect our website, customers, business, or systems.

13. Intellectual Property

Unless otherwise stated, content appearing on kitcappliances.com, including text, photographs, graphics, logos, designs, product descriptions, and website layouts, is owned by or licensed to Kitc Appliances or the relevant rights holder.

You may use our website for personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without appropriate permission, except where permitted by law.

Third-party trademarks, product names, and logos remain the property of their respective owners.

14. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, delivery companies, analytics services, and other technology providers.

Your use of third-party services may also be subject to the terms and policies of those providers.

We are not responsible for third-party services or websites that are outside our control.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information.

16. Cookies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, analyse website usage, improve performance, and support other services.

Where required by law, we will obtain consent before using non-essential cookies.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law.

Nothing in these Terms affects your statutory consumer rights.

Subject to applicable law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.

These circumstances may include:

Severe weather
Natural disasters
Fire or flooding
Government action
Industrial disputes
Transportation disruptions
Internet or telecommunications failures
Cybersecurity incidents
Significant supplier or courier disruptions
Other events that could not reasonably have been prevented

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.

The latest version will always be available on this page.

The updated “Last updated” date will indicate when the Terms were most recently revised.

Changes will not affect rights or obligations that have already arisen before the changes take effect, unless required by law.

20. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, you may also have rights to bring legal proceedings in the courts applicable to your place of residence where required or permitted by applicable law.

21. Contact Us

If you have any questions about these Terms, your order, or our services, please contact us: